poor customer service for my refund

Hello , I’m extremely disappointed with the service I’m getting. I have logged a cash refund early July 2020 for my order because I had been waiting for my order for a long time. I went to the store last of last week to find out how far is my refund process since it was also taking time, I was told that they cannot assist me since the person who logged it is not at work. How is that possible? Can somebody please intervene so that I can get my refund as soon as possible. I ordered those blankets in June so that I can use them for winter