Poor Customer service

I bought a lounge suite in November 2018..Three months later the leather started peeling. I contacted Homechoice sent pics via their Facebook page. I received no feedback. I contacted a consultant who told me someone will contact me from the customer service department...to date a year later no email..sms or phone call from this company. The goods included a leather cleaning kit which to date was also not received after bringing it to their attention. I bought a leather suite from House and Home 10 years ago and is still in an excellent condition. Im very dissapointed in the quality received from homechoice..With the lounge suite i order a bedding which came damaged with black stains..i was told to go to the post office and send the parcel back..a huge box weighing more than 12kg..in this regard i would expect the courier company to collect the item from the consumer instead of giving the consumer that responsibility which was the flaw from Homechoice side. I will not recommend anyone to buy furnishers from Homechoice.