Poor customer service

I was supposed to receive my delivery on the 09/09/2020 as per the sms i received from homechoice saying my delivery is on its way. Next i get a call from the driver who asked to speak to Nonkululeko so i asked who was speaking & he didnt reply so i said “she’s out”, i wanted to find out who was calling me as it was a man & speaking to me in an African language & he said it’s from Home choice & I said oh my delivery. His reply was "what delivery cause you said shes out; I’m taking your delivery back & he dropped the phone" suprise, suprise guess what, i did not receive my washing machine, till now which means he took it back. I guess homechoice is still waiting for the driver to decide when he wants to deliver my parcel. Since they call the shots & their word is the final one.