Poor customer service

I would like to complain about the poor service I have recieved regards my order placed on the 28th October 2021.

I placed an order for a cell phone ***. To date I have not received my order. I have called repeatedly to find out what happened and even called to request that I do not get charged in Nov for an order that I did not receive.

However, even after numerous attempts from my end to correct this it was not resolved. Noluthando a supervisor or Manager assisted me with my refund and has escalated the matter.

Prior to this I had to call your delivery company to track my order who advised that that they have reported a possible crime to home choice on the 19th Dec.

However, no one had attended to the issue or even made me aware of this matter. I just spoke with a consultant who advised that they only expecting a reply from your warehouse on the 16Dec. (Mind you this is a public holiday)

I am at a point now where I want to report this issue on Hello Peter as I feel like my issue is not being handled as a matter of urgency.

Please can I get feedback. I need my order issue resolved immediately and will.not wait for the 16th of Dec. It has as already been over a month since I placed my order.