POOR CUSTOMER SERVICE 😢

I made a payment on my account on the 24/12/2021.2 weeks later when I checked my statement and I see I'm in arrears, I then call their call center and the lady informs me that my payment does not reflect on their system and I should email the contact center with P.O.P which I did twice.Only to be emailed back by their CUSTOMER SUCCESS SPECIALIST that my missing payment has been logged and MAY be located within 5-7 working days.How does this company work. I have now emailed their CEO,CFO,Chairman and their Finance Director and attached my P.OP as I am NOT satisfied with the response that I received from their CUSTOMER SUCCESS SPECIALIST.Hopefully they can resolve this ASAP AS this has affected my bureau.I'm ever so sorry I opened an account with them 😢