POOR CUSTOMER SERVICE!!!

I cannot believe I completely ignored the other bad reviews about homechoice!! I am extremely disappointed at the bad service I have experienced on my first order, so I placed a blanket order on the 17th April 2020 through a phone call to homechoice, the agent name I spoke to was Natasha, I told her I wanted to order but I was struggling to order through their online store because the adress I had there wasn't my current adress anymore and she told me I can place an order through the phone and give her the adress I want the parcel delivered to... I did just that... Fast forward days later I get a call from their fastnfurious delivery guys telling me they have my order and to my surprise they are at the adress I asked Natasha to remove and put my new adress.. At that moment I tell the guy that is not my adress I told the agent to update my details on the system which she obviously didn't bother to do... Next day I phone homechoice to tell them I hadn't received my order because the package was delivered to the wrong place and she tells me she will contact fast and furious and give them the correct adress or they will contact me to give them this new address... It's been days and Noone has phoned me, no one bothers cause they got their money already in full... Now I have to constantly call with my hard earned money and still I haven't gotten my order.. I wish you valued your customers and acted swiftly to customer complaints!!!!! STILL WAITING FOR MY ORDER OR MY MONEY BAC****! I WILL NEVER MAKE THE MISTAKE OF ORDERING THERE EVER AGAIN, IF IT WAS SO HARD TO CHANGE DELIVERY ADRESS I SHOULD HAVE BEEN TOLD AND NEVER BOTHERED TO MAKE THE ORDER AT ALL INSTEAD OF THROWING MY MONEY IN THE DRAIN MXM...