Poor customer service at Homechoice

Very poor customer service purchased goods on the 16th of December 2023 to the value of R2399.00 they promised to deliver within 4 days after three weeks of waiting for the delivery went to enquire was told that goods have not been delivered at the point of collection I then contacted the customer care center several times they kept saying they will investigate, eventually on the 15th of January when I called them they told me that somebody signed for the goods on the 12th of January 2024 if it wasn't me I should go write the affidavit at the police station and email it to them I did that and called them to follow up their customer service center gave the ***** department contact number contacted them was told to contact customer service as they don't deal with affidavit so long story short I was sent from pillar to post until the 20th of March 2024 I decided to go to home Choice Rissik street where I bought the goods was told that there is nothing they can do they will ask the customer service to call me to this day I still haven't heard from them it's been three months 3 weeks still haven't received my goods that I have paid for cash