POOR CUSTOMER SERVICE

On the 26 of January2021 I made a Mara order which I then cancel before 13h00 because those duvets were ugly and now I have been billed for an order I cancelled, I have written numerous emails and called asking for a refund. On the 26 of February 2021 they said they will refund me from 3-5 working days which has not been done, even to this day those ugly duvets still appears on my ordering history. I do not understand how long will it take for those lazy Home choice people to sort this out.