Poor Customer Service

I places an order with Homechoice on the 4th June and the next 2 days my bank account was debited. On the 9th i recieved an sms telling me that my order has been dispatched and till today still have not recieved it. I tried calling them on numerous occasions and no one answers the customer care line, i then decided to send email which i got the immediate response that they will follow up and get back to me.

Afterwards i sent about 4 follow up emails and no one has responded to my emails, one email was sent to PoDmail mail adress with the parcel number and even this one was not answered. It is very frustrating to have to deal with the store when no one will update you if they are any delays .