POOR CUSTOMER SERVICE

Item: Homechoice
Rating: 1
Author: Babalwa L

There is a problem with Homechoice's customer service team. They have an attitude while explaining instead of asking. They are ready to defend the company without listening to your frustration.

I have incorrectly ordered bedding items; however, I notified them the very same day about the mistake, which was 07/07/2023; to this day nothing has happened, and I am expected to pay at the end of the month.

Helpful (0)

Replies (2)

Homechoice's replyOfficial

27 Jul 2023, 12:16

Hi Babalwa.

Thank you for bringing this matter to our attention.

We will be contacting you to get further details from you.

Regards
Homechoice

Homechoice's reply27 Jul 2023, 12:16

Official

Hi Babalwa.

Thank you for bringing this matter to our attention.

We will be contacting you to get further details from you.

Regards
Homechoice

Babalwa L's updateReviewer Update

03 Aug 2023, 08:53

I await your contact regarding my complaint, as nothing has happened yet. I am still waiting to be credited and would appreciate an update on the situation. What is the current status?

Babalwa L's update03 Aug 2023, 08:53

Reviewer Update

I await your contact regarding my complaint, as nothing has happened yet. I am still waiting to be credited and would appreciate an update on the situation. What is the current status?