IN
Isabel N
1 reviews | Active since Jun 2016
26 Jul 2016, 05:13
Poor customer service
<p>I have been communicating with their telemarketing people to sort out my account but with no lucky. I paid R400 for my monthly instalment in 24th June 2016, even today it's still does show on my statement that I have made payment. If you see an extra R400 why don't ask yourselves where is this money coming. Once again I have never found joy with homechoice and I don't think I will purchase anything from you are a pain. Attached please find proof of payment and my account number is ********** 24</p>
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Homechoice's replyOfficial
26 Jul 2016, 06:49Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply26 Jul 2016, 06:49
Official
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team