poor customer service

<p>i placed an order online of double support mattress on the 28 of may 2016. i got a confirmation sms saying thank you for your order, your order will be delivered in the next 14 days.i waited for the order until i call them to enquire about the order. i was told the order left their cape town ware house on the 5th of june and they will trace it. later on the day i got a call from some guy telling me is if is ohk they deliver the next day. i agreed and the next day they deliverd and when i got back from work i found the delivered a wrong order and the was no paper left for me to see what is it that they delivered.i called them the nest day to complain about the order and told them i didn't even get a receipt showing my order and my plan payment like they did with my previous orders.the agent i forget the name told me not to worry about the receipt when i asked how i can i return the order without receipt sent with the order.i send them email to complain and was rep**** the same day asking me to send them the picture of my order. i sent them 3 pics showing dust on the plastic rebt arount the mattress sent.i didn't get a respond as on their email they said they will arrange with their warehouse in gauteng to collect.today 30/06/2016 they sent me a text telling me after 2 attempts they were unable to collect the order and i must post the mattress to cape town.</p>