Poor customer service

It has poor delivery service I have ordered a blanket 18 April and they can't even tell me where my blanket is if I call they say will get back to you I have called the their delivery company Fast and furious and they said they have the blanket in Joburg they want home choice to tell them to deliver it. All I want is for them to call fast and furious so I can get my blanket it's cold that's why I ordered it as cash sale and as essential .am so so disappointed with them.