Poor Customer Service

Good Evening,<br> <br> In 2014 I ordered bedding material from Homechoice, to my surprise they delivered something totally different from what I wanted. I decided not to pay the account until I received calls from Debt Collectors. Last year on the 18th of December I decided to pay up the account. I am struggling to get the paid up letter .I have been calling the call centre and legal department and they have been promising that the letter will be delivered to my home address within 48 hours. Firstly they said my account was handed over to DMC , when I contacted DMC they said they do not have my details. I called Homechoice to explain that DMC does not have my account , the only company that I have been liaising with is NRB and they updated my account with them . They are waiting for Homechoice to update and give me the paid up letter. <br> <br> <br> Please assist before I escalate this matter.