Poor Customer Service

Saturday the 3rd of April Visited the JHB Showroom as I was advised to bring in a faulty kettle which was purchased in January as a Kettle and Toaster set.

Upon arrival I was told to go to the returns/collection which is down stairs, After a short wait I was called by Cedric I explained these items where purchased on my wife's account and delivered in Jan all this happened online he asked for some form of identity which I provided(Her ID book) He clicked and clicked on the PC saying he's looking for a reference which He couldn't find, I then asked my wife on Whatsapp to send me all documentation relating to the item which she did, I then asked him which reference he needed maybe I could assist he said he's looking for the latest statement I told him it's on email as all our communication was electronic, He then started raising his voice saying "Every company sends invoices with every delivery" My response was "Lets not generalize by saying every! As We have a lot of things being delivered to minimize human contact and interaction, So lets only talk about HomeChoice, We don't receive any physical mail we don't even have a mailbox" His response was "Well then I'm not going to take these things"

I could have insisted on an argument but I really was going to stoop that low with someone who was meant to be rendering customer service, I decided to pack away my faulty kettle and leave the branch.

I honestly didn't expect such from HC, Really disappointing