Poor customer service

Good day! Please assist me with Home choice/Fonechoice. I have sent them countless emails and made calls as well since November 2019. Not 1 person wants to assist with collection of the goods at my house. In stead they sent me an email to say they never received the first email I sent regarding the request to collect the goods from my house which is funny because someone from home choice named Busisiwe rep**** to my first email regarding goods & asked me to phone customer service, which I did but no response. The only thing that’s done now is homechoice phoning me almost everyday offering me their specials or phoning me to tell me that my account is in arrears.In me declining the offers I also let them know of the pending issue I have with home choice regarding the goods they haven’t collected from my house. I will then be put on hold for over 10min then they hang up on me. I’m really exhausted now and feel it’s unfair to be treated like I do not pay them...I have records of my emails and their responses and also telephone calls. This is really Poor customer service. Please assist me with this!!!

Regards Dineo