Poor customer service

Made an order on the 3rd of December, got an SMS on the 9th of December 2018 stating my order will be delivered within 24 hours. Its the 19th of December I still don't have my order. I phone home choice only to deal with *********** people. They state a complaint can take up to 7 days to be resolved. Homecoice is not sure were my order is, the sad reality is when people buy on credit they get the goods asap. If a customer buys cash they take days to deliver. I called the Call Centre on the 18th of December 2018 to lay a complaint. no-one called me from homechoice. I called them back on the 19th of December to follow up and when the call got cut off I never got a call back. Pathetic service