Hellopeter
Share Your Experience

1 reviews | Active since Dec 2016

21 Feb 2018, 14:18

Poor customer service

From last year I have been sending proof of address I email it every hour also send it to WhatsApp but their agents won’t assist me I asked them can’t they give me someone’s email address I like giving me the address that goes to everyone and no one attends to it I will not use or refer home choice to anyone their service is pathetic and they don’t care about customers I mean technology is so advanced email is instant but theirs is 48 hours since September 2 ********** ********** 83 My id number

0
Replies (9)
Homechoice
Homechoice's reply21 Feb 2018, 14:20
Official

Good Day Mahlatse

We acknowledge your posting, and would like to apologise for the inconvenience. Be assured that your posting is receiving urgent attention.

One of our staff members will be in contact with you shortly.

Regards

Sandisiwe

Customer Support Team

Best regards,

Homechoice
Homechoice's reply21 Feb 2018, 14:21
Official

Good Day Mahlatse

We acknowledge your posting, and would like to apologise for the inconvenience. Be assured that your posting is receiving urgent attention.

One of our staff members will be in contact with you shortly.

Regards

Sandisiwe

Customer Support Team

Best regards,

Homechoice
Homechoice's reply21 Feb 2018, 14:21
Official

Good Day Mahlatse Mavis-Mathonsi Madonzi.

We acknowledge your posting, and would like to apologise for the inconvenience. Be assured that your posting is receiving urgent attention.

One of our staff members will be in contact with you shortly.

Regards

Lee-Ann

Customer Support Team

Best regards,

Homechoice
Homechoice's reply21 Feb 2018, 14:21
Official

Good Day Mahlatse Mavis-Mathonsi Madonzi.

We acknowledge your posting, and would like to apologise for the inconvenience. Be assured that your posting is receiving urgent attention.

One of our staff members will be in contact with you shortly.

Regards

Lee-Ann

Customer Support Team

Best regards,

Homechoice
Homechoice's reply21 Feb 2018, 14:31
Official

Good Day Mahlatse Mavis-Mathonsi Madonzi.

We acknowledge your posting, and would like to apologise for the inconvenience. Be assured that your posting is receiving urgent attention.

One of our staff members will be in contact with you shortly.

Regards

Lee-Ann

Customer Support Team

Best regards,

's update21 Feb 2018, 20:02
Reviewer Update
A lady got back to me she said she will send me her email address and she never did oh gosh
's update22 Feb 2018, 08:03
Reviewer Update
May I please be given the email address that I need to forward the documents for the 100 times to please or email me on ********** I mean email is instant I don’t understand why for you guys one has to go to Hello Peter in order to get a response I must say your customer service is appalling to say the least I’ve never come across such bad customer service clearly u can see there is a problem somewhere I went through the complains it’s all about resending documents for a company that has good quality bedding u should really be ashamed of your customer service
Homechoice
Homechoice's reply22 Feb 2018, 08:09
Official

Good Day Mahlatse

Please be advised that an email was sent to you yesterday email address used is: ***

Regards

Sandisiwe

Customer support

Best regards,

Homechoice
Homechoice's reply22 Feb 2018, 08:11
Official

Good Day Mahlatse

Please be advised that an email was sent to you yesterday email address used is: ***

Regards

Sandisiwe

Customer suppor

Best regards,