Poor customer service

I placed an order last week. Mondsy i call in and get told i need to do a debit order mandate then my goods will be processed. I call now to get told nothing was done cause i didnt send mt statement. Now if someine told me this last week it woulg have been done. I have to call everytime no one has the decency to call me back and whe i do speak to someone the call is always being dropped. The service is pathetic...im still waiting for the sms to tell me where to ssend my details