AM
Antonette M
1 reviews | Active since Jun 2020
03 Jun 2020, 11:56
Poor customer service
I bought a washing machine last year mid year and the machine is not pulling water currently, I send an email on the 1st of May, since then I still haven't received feedback from homechoice, there lady who handled my recent sale, just said she send the email to the right people, who are those people I don't know, to date still not response my machine is not working, am very disappointed at this retail, but I guess they not making any loss as a company with all this poor services, as we get disappointed more fall in the same trap as us, but homechoice is doesn't care, their call center drops the phone on your ear, I will not buy from them again, I have this account for 10 years now and all my services have been dissatisfaction,
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Replies (3)0
Replies (3)
Homechoice's replyOfficial
04 Jun 2020, 12:49Hi Antonette.
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
Regards.
Homechoice
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
Regards.
Homechoice
Homechoice's reply04 Jun 2020, 12:49
Official
Hi Antonette.
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
Regards.
Homechoice
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
Regards.
Homechoice
AM
Antonette M's updateReviewer Update
18 Jun 2020, 21:41Dear Homechoice,
I gave you guys time to investigate, to date my issue is still not resolved.
Worse part I see my profile state that I need to pay R120 by 30 June for an order that haven't received, I keep getting sending your consultant email and I receive the same response, " I have send your query to the relevant people" from what I see most people this is norm with homechoice as most customers have the same issue as me.
I will not pay for anything that I have not received, and dare to debit, I will find homechoice offices, this business is running like a ****, I really don't know what kind of profile you are building for your customers.
I don't want your consultant to call me telling that they still investigating.
I work with customers and sure have gaps, but such bad service is the worst, going through the reviews of other customers, I really believe that whoever is in that office responsible for sale care about meeting their targets but not customer satisfaction.
I gave you guys time to investigate, to date my issue is still not resolved.
Worse part I see my profile state that I need to pay R120 by 30 June for an order that haven't received, I keep getting sending your consultant email and I receive the same response, " I have send your query to the relevant people" from what I see most people this is norm with homechoice as most customers have the same issue as me.
I will not pay for anything that I have not received, and dare to debit, I will find homechoice offices, this business is running like a ****, I really don't know what kind of profile you are building for your customers.
I don't want your consultant to call me telling that they still investigating.
I work with customers and sure have gaps, but such bad service is the worst, going through the reviews of other customers, I really believe that whoever is in that office responsible for sale care about meeting their targets but not customer satisfaction.
AM
Antonette M's update18 Jun 2020, 21:41
Reviewer Update
Dear Homechoice,
I gave you guys time to investigate, to date my issue is still not resolved.
Worse part I see my profile state that I need to pay R120 by 30 June for an order that haven't received, I keep getting sending your consultant email and I receive the same response, " I have send your query to the relevant people" from what I see most people this is norm with homechoice as most customers have the same issue as me.
I will not pay for anything that I have not received, and dare to debit, I will find homechoice offices, this business is running like a ****, I really don't know what kind of profile you are building for your customers.
I don't want your consultant to call me telling that they still investigating.
I work with customers and sure have gaps, but such bad service is the worst, going through the reviews of other customers, I really believe that whoever is in that office responsible for sale care about meeting their targets but not customer satisfaction.
I gave you guys time to investigate, to date my issue is still not resolved.
Worse part I see my profile state that I need to pay R120 by 30 June for an order that haven't received, I keep getting sending your consultant email and I receive the same response, " I have send your query to the relevant people" from what I see most people this is norm with homechoice as most customers have the same issue as me.
I will not pay for anything that I have not received, and dare to debit, I will find homechoice offices, this business is running like a ****, I really don't know what kind of profile you are building for your customers.
I don't want your consultant to call me telling that they still investigating.
I work with customers and sure have gaps, but such bad service is the worst, going through the reviews of other customers, I really believe that whoever is in that office responsible for sale care about meeting their targets but not customer satisfaction.
AM
Antonette M's updateReviewer Update
07 Jul 2020, 13:22Dear Homechoice, please advise what it will take for my issue to be resolved, am sitting with a broken machine, have been sending emails to your customer support and this Busisiwe lady kept telling me that the matter is dealt with, its been a month, now when I sent emails no response, should I take the machine and drop it off at your showroom or get someone to fix it and send the invoice to homechoice, because m really tired
AM
Antonette M's update07 Jul 2020, 13:22
Reviewer Update
Dear Homechoice, please advise what it will take for my issue to be resolved, am sitting with a broken machine, have been sending emails to your customer support and this Busisiwe lady kept telling me that the matter is dealt with, its been a month, now when I sent emails no response, should I take the machine and drop it off at your showroom or get someone to fix it and send the invoice to homechoice, because m really tired