POOR CUSTOMER SERVICE

I wrote a complain last year regarding a R21000 leather lounge suite i bought at Homechoice, which started peeling after 3 months. Through the assistance of Hello Peter their complaints department contacted me. I spoke to a lady called Lee-Ann who than told me they will collect the goods and i will receive a refund if bank documents are forwarded to as proof of payment. The latter was send and i was told by Lee-Ann the refund takes 3-5 working days. Today is day 3 i received this sms...Due to unconfirmed proof of payment, your HomeChoice refund query has been unsuccessful. For more information information please call +***...I contacted Lee-Ann regarding the message. She told me the banking details does not correspond with the debit order banking details..So i want to know how do you not ask all these questions when getting info for payment and if your customer is not available telephonic why not use measures such as sms or email as alternative communication...which in my case i was abroad. Most companies lack in professional customer service due to lack of proper communication and common sense. This lack of proper communication resulted in me now having to wait another 3-5days for refund which could have been avoided if the interest of a loyal customer was taken in consideration. Companies must always keep in mind through poor service you dont lose one customer but 10...Im very dissapointed in the standard of quality..unprofessional services rendered by Homechoice and customers should make time to check reviews before making purchasers .