Poor customer service..

Absolutely poor customer service!! I had purchased a bed from them in 2019 and 2 years later the bed is as pathetic as they are and I've sent numerous emails and called almost every week only for them to tell me they are excalating the matter twice now I called and is still awaiting a team leader to call me... Every time u call them it's a different matter and no one's seems to know what's going on there as for their agents their attitudes is pathetic.