Poor customer experience and no sympathy towards new clients

I placed an order on 09/11 (account number-: ***) for two items around 10 am, at the same time I uploaded my payslip as well. Called the CS on 11/11 and the lady advised me that delivery may take up to 14 days ( I understood). Yesterday I received a call from the Vetting team asking for PoP , hence I explained it was already uploaded. She advised once the document was vetted the items will be processed. I told the lady I ordered on the 9/11 and now she still asking for payslip, meaning Homechoice will take another two weeks for delivery and will debit my account next week. (No response from the agent) I told her if I will wait so long for items that will deduct then she must cancel. (Her response was okaY I will process Cancel).

I got an SMS today at 12H43 -my order is ready to be processed I need to upload or email Proof of income. I called in at 13H02 and the consultant told me the order was canceled and she will reprocess my items - to find out that one ITEM WAS OUT OF STOCK. Knowing that I spoke to someone from the VETTING Department had to place me who is the customer at ease with where my proof of income is or what is it that I still need and why they keep on asking for Payslip, Hence everyone I speak to verified that the payslip is there. This person had no human factor in tact or sympathy. She listened to what I was telling her and No customer experience was acknowledged. She heard the word CANCEL and that was it. I never had any issues waiting for my items that I ordered online on the 09/11 , But please do not ask me the same thing over and over and tell me afterwards "oh i see the payslip was uploaded" . Why does it take so long to Vet a document. This is really upsetting on what your consultants think they can do and wonder why the company has such bad reviews. Ive heard so many stories about the ratings but I went for it because the items was cheap. Now you have another bad review and lost yet another customer. Do not hire people that is not people orientated.