Poor customer care

I called the HMC call center to complain about the order that I placed online on the 22 July 2022 and an sms saying that I will receive the order on the past 3 days, the lady called Lunga who happen to be the person I was talking to making a follow up as I am getting no assistance from the courier, she was very rude to tell me that "You are not the only customer placing an order from HMC the are many customers who have orders with couriers, you should wait 14 days after its handed over to the courier" in a very rude manner. Of which I did not know that the 14 days starts from the day the parcel is handed over to the courier, I thought it starts from the moment your order is confirmed.