Poor Customer Care

These are the response from Home Choice, they continue to lie, after telling me in August 2020 amount was due was R 418 then boom September it was R 1293.56 WHY? THEY CANT EXPLAIN THIS

Lee-Ann Petersen <***********> To: ***********

Mon, 11 Jan at 11:22

Hi Ayanda Ntola,

Thank you for raising your concerns with us via Hello Peter.

Kindly note we have received a short payment in Sept 2020 : only paid R800 instead of R1293.56

Nikezwa T****shiba <***********> To: ***********

Mon, 21 Dec 2020 at 09:25

Hi Ayanda,

Thank you for contacting Homechoice.

Please be advised inquiry was logged and the feedback for account was as following , You where making short payments and the required installment was R907.75 until November. So amount has been not up to-date on payments .

Should you require any further assistance, please do not hesitate to make contact with us.

Kind Regards,

Nikezwa T****shiba

Customer Success Specialist Office ********** Email *********** Web www.homechoice.co.za

On Sun, 13 Dec at 11:09 AM , Ayanda Ntola <***********> wrote: Goodmorning,

For once can the Finance Department of Home Choice do their work? can Home choice employ better qualified accountants? I am tired and the level of incompetence which is deliberate is very nauseating.

fix this account before I report you again. stop threatening me with debt collectors when your house is not in order its insulting.

Regards

On Monday, 17 August 2020, 15:16:54 SAST, Nikezwa T****shiba <***********> wrote:

Hi Ayanda,

Thank you for contacting Homechoice.

Please be advised the installment required for account month end of August is R417.15.

Should you require any further assistance, please do not hesitate to make contact with us.

Kind Regards,

Nikezwa T****shiba

Customer Success Specialist Office ********** Email *********** Web www.homechoice.co.za

AN Ayanda N: 19 Jan 2021, 15:22

no response from Home Choice, instead they have sent a statement of my account with the same Arrear amount