Poor customer and unprofessionalism

I have been treated unfairly by homechoice. I have opened an account on the 27th of November 2018,been waiting for my goods to be delivered. I had to call many times, no one seems to know what is happening and I have been asking them to sort the problem and get back to me up until now. I do not wanna mention the poor customer service that the agents are providing. I have spoken Matthew yesterday, Litho and Siphokazi today.