1 reviews | Active since Jul 2016

25 Jul 2016, 12:22

Poor credit granting and collection process

<p>Firstly lm not your customer, l once bought your products years ago in CASH. It seems during your credit granting process my details were used as a "reference" but was never called to vouch for your customer. Now that homechoice seem to have lost track of their customer they are making it my problem. l was firstly harrased on my cellphone, workphone and now they are sending me all sorts of sms 3 to 5 times a day. l have been polite to ask all consultants to remove my details from their system to no joy. Homechoice acc ********** 09 is not my account. Stop harrasing me.</p>

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Replies (1)
Homechoice
Homechoice's reply26 Jul 2016, 06:45
Official
Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team