Poor communication and false advertising

The customers care for Homechoice is very poor and really useless I have been waiting for the customer service department manager to call me for the last three months, I sent my smart TV for repairs and I haven't got an communication from home from the 14th of July and for months now.

It's clear that they haven't done their job correctly or maybe they do no longer care about helping me since I have paid it off, was in a call with one agent Natasha who told me she doesn't understand why it there was never any communication and promise to escalate the issues to her manager that was about six weeks back no one has called then.

They terms and conditions include a four year warranty plan, well everything seems like false advertising and its even more annoying to have agents calling to sell me more staff while they don't clearly don't care. I'm really tired now of waiting money calling them to deal with something they could have easily dealt with and even worse I can't see the my invoices on why I'm billed since haven't been using rain for months.

If you were thinking of buying something at home choice don't cause they clearly the company doesn't care about their clients it's all about money for them and they will even tell you lie to get you buying

Very poor very very poor