1 reviews | Active since Feb 2017
poor communication
<p>was convinced by an awsome sales lady to buy homechoice bedding. I placed my order and received a notification sms my order had been dispatched on the 2nd of February. I called today to inquire what was going on, only to be told it had been delivered at their showroom and that I had to go and collect there ( which was not the initial agreement). Why promise to deliver in 2 weeks and not notify if there are any delays and I am now told to go and collect my own order after i called to make a follow up ????????</p>
Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team
Best regards,
Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team
Best regards,
still waiting for one of your team members to contact me with that amicable solution. PLEASE
still waiting for one of your team members to contact me with that amicable solution. PLEASE