MH
MATHILDA H
1 reviews | Active since May 2014
11 Feb 2023, 10:34
Poor client service
I ordered items from Homechoice, which was delivered on the 7th of February. I am not happy with one of the items and tried to contact them to return as we have 14 days to return. I tried phoning, no response, I left a message on their site for someone to contact me, I also sent a sms on the 9th of February with the message Return, I got a message back on the 9th of Feb advising that Homechoice will be in contact soon. No response on all 3. Feels like they are waiting for the 14 days and then you can't return the items.
Helpful (0)
Replies (3)0
Replies (3)
Homechoice's replyOfficial
13 Feb 2023, 08:25Hi Mathilda.
One of our agents will be in contact with you shortly.
Regards.
Lee-Ann
One of our agents will be in contact with you shortly.
Regards.
Lee-Ann
Homechoice's reply13 Feb 2023, 08:25
Official
Hi Mathilda.
One of our agents will be in contact with you shortly.
Regards.
Lee-Ann
One of our agents will be in contact with you shortly.
Regards.
Lee-Ann
MH
MATHILDA H's updateReviewer Update
10 Mar 2023, 16:54And once again no feedback. The return policy is over and I am sitting with an Item I can't use.
MH
MATHILDA H's update10 Mar 2023, 16:54
Reviewer Update
And once again no feedback. The return policy is over and I am sitting with an Item I can't use.
MH
MATHILDA H's updateReviewer Update
13 Apr 2023, 11:30Nothing was resolved on my first query regarding the return policy, now I am stuck with an item I do not use.
Secondly I got a sms today advising that I am in arrears, I was furious as the account was paid end of March 2023 and the next payment is due on 26 April 2023.
I then got a call from an agent to find out when my next payment will be , I advised her on the sms below, she then said I am not in arrears. Seem like they have no idea on what is going on with their accounts
Your account is in arrears. We require R1284.89 payment TODAY. Contact HOMECHOICE immediately for a repayment plan. Tel: ***. ***
Secondly I got a sms today advising that I am in arrears, I was furious as the account was paid end of March 2023 and the next payment is due on 26 April 2023.
I then got a call from an agent to find out when my next payment will be , I advised her on the sms below, she then said I am not in arrears. Seem like they have no idea on what is going on with their accounts
Your account is in arrears. We require R1284.89 payment TODAY. Contact HOMECHOICE immediately for a repayment plan. Tel: ***. ***
MH
MATHILDA H's update13 Apr 2023, 11:30
Reviewer Update
Nothing was resolved on my first query regarding the return policy, now I am stuck with an item I do not use.
Secondly I got a sms today advising that I am in arrears, I was furious as the account was paid end of March 2023 and the next payment is due on 26 April 2023.
I then got a call from an agent to find out when my next payment will be , I advised her on the sms below, she then said I am not in arrears. Seem like they have no idea on what is going on with their accounts
Your account is in arrears. We require R1284.89 payment TODAY. Contact HOMECHOICE immediately for a repayment plan. Tel: ***. ***
Secondly I got a sms today advising that I am in arrears, I was furious as the account was paid end of March 2023 and the next payment is due on 26 April 2023.
I then got a call from an agent to find out when my next payment will be , I advised her on the sms below, she then said I am not in arrears. Seem like they have no idea on what is going on with their accounts
Your account is in arrears. We require R1284.89 payment TODAY. Contact HOMECHOICE immediately for a repayment plan. Tel: ***. ***