Poor asssitance to resolve ********** account

About a year ago I discovered that a Homechoice account had been opened **********ly under my name. I provided 2 sets of attorneys with all the required documents (nobody could explain to me why when I had provided them to the first attorneys I needed to do it again for the second). I have been told numerous times that this matter has been resolved but I still have a default notice on my credit record. Again, I have been assured that this will be removed but have received no reference number or proof that this has been done (last time I was assured this, it was NOT done). In order for me to confirm it myself I have to purchase a credit record. I have done this once already and do not feel that it is fair that I have to pay money due to your company's poor feedback and inefficiency to resolve a matter that you created by not ensuring that the account was opened correctly to start with. Your company has taken absolutely no responsibility for this matter and has been no assistance at all in resolving it! I am left with a *****ed credit record and have had numerous embarrassing events because of this. Please inform me what is being done as my emails are not being responded to