Poor Account Managament

I had an account for 2 years, august last year 2018 paid up the balance about R557. 00 and even now, its not cleared on my profile. Im in a process of purchasing a house and this homechoice account is standing on my way. i tried to call HQ several times and they promised to resolve but dololo. they always say, you dont owe us anything but please update whatever u need to. I will never use this people anymore forever