PLIZ CREDITED WHAT I DID NOT RECEIVE

l bought some bedding and shoes last year in April and from what l ordered l only received 2 items l called several time trying to get 1 comforter credited from my account and till today nothing was done now am receiving calls from ssda department with some callers being so harsh and rude as to try to force me to pay or opt for 50% discount and b4 you even explain they tell you its not their duty to listen to what l received and what l did not, all they want to tell me is l will be blacklisted if l don't pay So now my question is "Why must l pay or settle for an item l did not receive" I have call references to show that am willing to pay but l want to be happy paying for what l have received , ***. ***,***,*** l have been told that its been escalated to Julie-Ann but to my surprise nothing has been done except me being blacklisted, FOR WHAT? Fast and Furious ref that l was given to trace my order by myself was PSS***7 and they told me they sent the parcel back to home choice, so it did not come to me, credit my account please so l can settle everything l will pay everything that l received except the Erin Set Home choice team reverse my account from SSDA and send me a proper statement with wat l owe you so l can close the case and account with you guys as l don't foresee my self ever buying from you guys in future