IM
Itumeleng M
1 reviews | Active since Mar 2011
29 Sept 2015, 10:34
PLEASE UPDATE YOUR RECORDS
Good day <br> <br> I had a Homechoice account which has been settled in July.<br> I received an sms from SSDA that i owe R3150.46. I dont understand why my account was handed over to two debt collections agencies. <br> <br> I made a payment with DMC and received a paid up letter. I also confirmed with Homechoice that this account has been settled.<br> <br> <br> Kindly update your records with SSDA as I do not want to be contacted regarding a closed account.<br> <br> I will take the matter up with the regulatory.<br> <br> Kind Regards<br> Mpho
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Homechoice's replyOfficial
29 Sept 2015, 16:16Hello makhutla,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Best regards,
Homechoice's reply29 Sept 2015, 16:16
Official
Hello makhutla,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Best regards,