PLEASE SUPPLY THE CORRECT ITEMS AS ADVERTISED

I ordered an Aretha Ottoman that was advertised that it can be used for 'Stylish storage'... Guess what, no storage space in that thing. Along with the Ottoman, I ordered a mini hi-fi which clearly stated on the ad that it connects via Bluetooth with my smartphone...That too is not true. I have been corresponding with someone via email. This person refuses to give his/her name. Ending an email off with Kind Regards and no name underneath is unprofessional. On their website they advertised that items bought in October and November 2015 will only be payable starting Feb 2016. My statement says first payment end of November 2015. I have requested that the incorrect goods be collected and the advertised items be delivered. Nobody has responded to my email.<br> This truely is by far the worst company I have dealt with where customer service is involved. Delivery took 3 days and I was impressed. I bought the goods for our new residence and upon opening and installation was obviously not what I saw on their website. I have had no luck with phoning them as there's no answer.<br> What do I do, as I want what was advertised and obviously they don't have any intention of assisting?