Please remove me from your record. It affects my profile

Good day, It has come to my attention October 2019 that I have an account with you of which I dont. The consultant wanted to confirm delivery address using my work number. I told them that I have never app**** with them and they told me I got the delivery the last time. I asked which address and the could not disclose.

I was asked to go make an affidavit and send it which I did the same day. I have sent it on got a response from this email address saying they are investigating the matter. It's been over 7 months now with no response.

I have checked my credit score and it appears that I'm in 7 Months arrears with your company.

As mentioned before on their mail and to your consultant that I have never owned anything from home choice.

Below is their response from home choice post sending the affidavit...

I have never heard anything from them since.

Please help to resolve this. As I'm applying for credit relief on this covid 19 outbreak and Homechoice is appearing on my credit profile that I am 7 months in arrears.. That's not fair

On Tue, 01 Oct 2019, 09:51 HomeChoice Support, <***> wrote:

Hi Simphiwe Zaukana

Thank you for your email.

We have received your feedback. Please give us an opportunity to investigate what went wrong after which we will get back back to you.

Please reply to this email should you want to follow up. This will assist our team to track all your valued correspondence and most importantly, assist us in resolving your enquiry.

Did You Know: You are able to quickly access a statement or generate a settlement letter by clicking here.

Thank you and regards,

HomeChoice Customer Success Team

- 369132 – (HomeChoice Reference)