1 reviews | Active since Dec 2013
Please Homechoice. It's been years already, and I am still waiting.
Ignorance. Please assist. I paid up my outstanding account under debt review in 2019. I have not received a paid-up letter, and neither did the debt review company. The last three weeks I have made numerous calls to Homechoice and the financial department / debt / you name it, spent hours on the phone. Everybody was polite and so was I. I was told that I would receive the letter in 48 hours. This was three weeks ago and numerous calls since then. I have now been promised four times, that it will be sent. When I asked for a reference number I was told you do not give. Every time I phone, I have to start the procedure from scratch. Can anybody assist me or must I lay a complaint at the NCR. You are the only issue I now have, in order to get my name cleared and return my financial status back to normal.
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Kind regards,
The Customer Support Team
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team
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We have sent you a message, please check your email.