Please hire people who can do their job with love

Sad is an understatement to describe how I am feeling currently. I was on a call with one of your Agents by the name of Nandipha, trying to apply for a loan. She was rude, rushing me to respond. There was a time where I had to confirm what she was saying by Yes/No, and she did not tell me that before, so I said correct .. yhoo the lady kept quite and I kept on saying correct thinking that she can`t hear me. After few seconds she said mam you must say yes or no, by this time she was so annoyed by me. She made me feel so small. I called the customer care number after the call, the lady who answered the phone said she was going to transfer me to the team leader, this time I was already crying, because already reason for applying for the loan is because I am going through financial emergency, and I can not have Homechoice employees making me fell small. The lady did not transfer my call, instead she sent me through to the survey. I did not even get a reference for those calls, mind you I am an existing customer.