please assist when i need assistance

I have been a great customer for home choice loyal pay my account on time i called on the 03/11/2015 to ask for the email to send my TV licence it was given to me i call the call centre on *** I spoke to a lady who told me my request cannot be met because i requested that at least my odder to be delivered at once because i have no one who stay at home the hole day i had to ask a friend to get the order for me she told me that it can never be done i should then cancel the odder i then asked to speak to a manager his name is khaya who told me he is going to educate me about home choice delivery so please i don't know if a made a mistake by placing an order with you guys i have sent my TV licence but still i have to be told i need education when it comes to delivery what is that have to do with my odder