Phyfetic Service Twice in an Row

If I had an option to rate Homechoice zero stars I would have, because they sure as hell don't deserve the one star! On the 22nd of December I've placed on order with them for an bedding set, and on the 23rd I've received an sms with refference PFS ********** 4, stating Fast n Furios couriers will deliver my order! On the 27th or 28th I tried to contact the courier to trace my order as i'm leaving for the holidays and need to know what arrangements to make, needless to say the phone just kept on ringing and i decided to contact Homechoice, and they traced the order still being in Johannesburg, the agent explained that i will receive it over the weekend or either early this week! Today once again no answer at the couries so I had to phone Homechoice again, lucky enough i spoke to the same agent as the previous time, I explained that i need to know where my order is as it shoud be at least in Bloemfontein by now, and that i will drive to the couriers to collect myself as i'm leaving on the 3rd for holidays and there is no one to receive the order on my behalf! After holding the line for 16 minutes, the feedback i receive is shocking, no one can now seem to trace the parcel and don't know where it is, but Homechoice is not going to give me feedback regarding the tracing of the order, I must wait for the couriers to contact me, as if that is going to happen, they dont even know where my order is!!! Homechoice also is not allowed to give me an alternative number to contact the couriers on!!! Previous order i also had to reffer my issues to Hello Peter, before i got any feedback from Homechoice! This is phyfetic service from you as my account is always paid on time, If this is the way Homechoice treats they customers I will never buy from you again, and for the second time in a row i have to stuggle with my orders! I expect feedback regarding were my order is exactly, as i'm already billed for order no one can even trace!!!