BM
Bongi M

1 reviews | Active since Oct 2016

11 Oct 2016, 11:46

Phones do not work

<p>I ordered a Ashford Coffee Table and Tv Unit with Home Choice and they only called me once to take my banking details and never called again to tell me when my order will be delivered. When I try call the call centre nobody answers and I still have not received feedback from them. I called the home Choice group and the receptionist was very rude as i was explaining my story to her, and she just puts me through to call centre again when I clearly asked her not to put my through. I want my order or they should cancel it completely</p>

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Replies (2)
BM
Bongi M's update11 Oct 2016, 12:03
Reviewer Update

I just received a call from Home choice and they tell me my order will be delivered after 14 days. Nobody told me that.

Homechoice
Homechoice's reply11 Oct 2016, 12:47
Official
Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team

Best regards,