Phone has been gone for repairs for 3 months

<br> My dad bought me a phone from Home choice and he insured it with them together with my sister's laptop which he also bought from them.<br> <br> I had dropped my phone and the screen cracked, and took it in for repairs around Sept/Oct. And still today it has not been returned, when we call they tell us they are waiting for the phone parts.<br> <br> My sister's laptop also stopped charging and we took it in for repairs in November, it only got came back 2 weeks ago Fixed but without a charger.<br> <br>