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christa W

1 reviews | Active since Dec 2009

17 Jun 2015, 13:00

Phone call as to remind to pay your installment

Really guys. My account is up to date, not short paid. Then a call to tell me when will I be making my next payment,..IN OFFICE HOURS WHILE AT WORK. <br> <br> I asked am I in arrears...no<br> <br> what is the problem...I think you have got enough people NOT PAYING OR SHORT PAYING. HARRAZ THEM<br> <br> I was in a meeting when I came out...5 missed calls from you office..<br> <br> then this one to tell me I must remember to pay my account<br> <br> I AM UNHAPPY ABOUT THIS. I AM NOT IN ARREARS. SENT ME A SMS DON'T PHONE AND HARRAZE ME WITH UNPROFESIONAL STAFF.<br> <br> I DON'T HAVE TIME FOR THIS

0
Replies (1)
Homechoice
Homechoice's reply22 Jun 2015, 16:19
Official
Hello heyjy46,

Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.

We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.

One of our team will be in touch with you shortly to provide you with an amicable solution.

Kind Regards
Customer Support Team