Pethethic Service and False Advice

i purchased a Double Base Set from HOMECHOICE in October. the item was delivered. however i recalled to cancel the order via Call Centre which i spoke to a lady advising me that the courier will be back to collect within the coming weeks. The following month approached i called again and was told due to COVOID the delivery vehicles are at a minimum, but the goods will be collected. soon afterwards a debit order goes off, which i called the HomeChoice Customer Service to query this as the purchase was to have been cancelled and no charge. She then instructed to revert to my Branch as she will cancel the credit from my account. TO date after numerous calls and tirelessly explaining the same situation over and over to your returns/service Call Centre. NOT a single call back from a Superior to date, Rather my Name appearing BAD on CREDIT due to this incompetency. I am now handed over to your LEGAL Department of whom i have never in my life encountered or dealt with a more *********, Unconscious, Unprofessional, Unhelpful, Uncomprehending and Uncertainness than your Collections Department. i wish no one has to deal to go through this>> as you are constantly hounded by calls that has now jeopardized other areas in my life. ALL THIS FOR THINKING YOU REALLY CUSTOMER CENTRIC with your wide variety of Products for every different individual. You just want our money no matter if the item or product is suffice. i am demanding that this be RESOLVED ASAP. Taking into account the hours out of Work due to your Collections Department, of which i know have a Warning for, the airtime for the numerous calls on hours on end, my health which has no deteriorated due to the constant panic and taught of a Bad Credit Score. i hope the above mentioned is in order.