1 reviews | Active since Jun 2010
Penalized for good payments !?
i bought a boys comforter set 9-11-2013 from Home choice, i dont use it much as i rotate the bedding often, it has now pulled loose on the one side, i called the call centre this morning spoke to Adiva who told me that they cannot do anything for me as i paid cash and there is only a 30 day guarantee/warantee on the merchandise. This is rediculous that i paid a arm and a leg for this set, paid cash... which i always thought was the best option as home choice receives all their money once off, however now i have to suffer the consequences of bad quality just because i am a good payer ???? i did infact buy a comforter set from pep at a fraction of the price, round about the same time and it is still in perfect condition ? Wow homechoice you have really let me down !!!
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
