1 reviews | Active since Feb 2017
Payment of wrong delivery that i return back
<p>Hello Peter</p> <p>I orderd a bed material at homechoice last year, i got the order but it was a wrong order,i called homechoice to tell them about this wrong delivery,they said i must send it back through post office, i did that and i sent to them the proof of payment as well from post office.Post office charged me R620.35 for the returning of that wrong parcel,i asked them how i gona get my money back of that wrong delivery because it was not my problem they said they dont give money back they will minus that R620.35 in my account,to me it was fine like that, a week after that i received a right delivery</p> <p>What shocked me is that after a month they phoned me saying that in their system i have two delivery they sent to me that means they count both the wrong one i sent back to them and the right one and they dont talk about my R620,35 which i was charged by post office,and they ask time again the proof of post office payment i gave them,please hellow peter tell them to refund my R620.35 and they must stop to ask me to pay a wrong delivery which i returned back to them,My ID Number ********** 755081 ,Acc No ********** 59</p> <p> </p> <p> </p>
Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team
Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team
