Payment not reflecting - nobody can assist

I placed an order and paid in full on the 27th of June. Proof has been emailed six times but nobody can allocate my payment two weeks later and nobody in the call centre can assist. They say only 'Merle' can help and she's not in.<br> They also now want the proof faxed as nobody reads their emails.<br> Sure someone can assist in the name of customer service? I will never order from this establishment again, clearly not able to cope with the electronic age or to assist customers when needed. It's been over a week!