FS
Fundiswa S
1 reviews | Active since Jan 2017
30 Sept 2024, 13:01
Payment made balance not updated
I am absolutely livid with this company, each time I make a payment I need to proactively send proof of payment to get them to update my account information. This month was no different I sent my proof of payment on the 23 rd and I still am going back and fourth with an agent requesting proof of payment I’ve sent 7times already. It is the 30th and should I be advised on waiting times I will definitely be getting in touch with the FSCA
Helpful (0)
Replies (5)0
Replies (5)
Homechoice's replyOfficial
30 Sept 2024, 13:02Hi Fundiswa,
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Homechoice's reply30 Sept 2024, 13:02
Official
Hi Fundiswa,
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
FS
Fundiswa S's updateReviewer Update
02 Oct 2024, 09:03Yet again homechoice
I find myself having to follow up on my payment that surprisingly is “missing” when I have been making payment to the same account for over a year.
Please advise on the progress of my query
I find myself having to follow up on my payment that surprisingly is “missing” when I have been making payment to the same account for over a year.
Please advise on the progress of my query
FS
Fundiswa S's update02 Oct 2024, 09:03
Reviewer Update
Yet again homechoice
I find myself having to follow up on my payment that surprisingly is “missing” when I have been making payment to the same account for over a year.
Please advise on the progress of my query
I find myself having to follow up on my payment that surprisingly is “missing” when I have been making payment to the same account for over a year.
Please advise on the progress of my query
Homechoice's replyOfficial
02 Oct 2024, 09:23Hi Fundiswa,
Thank you for message.
Please check your emails as we have provided you with feedback.
Regards
Homechoice
Thank you for message.
Please check your emails as we have provided you with feedback.
Regards
Homechoice
Homechoice's reply02 Oct 2024, 09:23
Official
Hi Fundiswa,
Thank you for message.
Please check your emails as we have provided you with feedback.
Regards
Homechoice
Thank you for message.
Please check your emails as we have provided you with feedback.
Regards
Homechoice
FS
Fundiswa S's updateReviewer Update
07 Oct 2024, 14:06Today marks the 5th day of my query and I still have no response no follow up no assurance nothing from you.
This is pathetic service considering nothing has change I have been making the same payment, same account for over a year and suddenly my payment is missing
This is pathetic service considering nothing has change I have been making the same payment, same account for over a year and suddenly my payment is missing
FS
Fundiswa S's update07 Oct 2024, 14:06
Reviewer Update
Today marks the 5th day of my query and I still have no response no follow up no assurance nothing from you.
This is pathetic service considering nothing has change I have been making the same payment, same account for over a year and suddenly my payment is missing
This is pathetic service considering nothing has change I have been making the same payment, same account for over a year and suddenly my payment is missing
Homechoice's replyOfficial
07 Oct 2024, 15:37Hi Fundiswa,
Thank you for message.
Please check your emails as we have provided you with feedback.
Regards
Homechoice
Thank you for message.
Please check your emails as we have provided you with feedback.
Regards
Homechoice
Homechoice's reply07 Oct 2024, 15:37
Official
Hi Fundiswa,
Thank you for message.
Please check your emails as we have provided you with feedback.
Regards
Homechoice
Thank you for message.
Please check your emails as we have provided you with feedback.
Regards
Homechoice