PAYMENT MADE AND THEY WERE INFORMED BUT STILL NO CORRECT ALLOCATION

I made a payment of R660 towards my homechoice account on the 01st September 2021, all was well, then on the 18th September I recieved a statement whereby it shows that my payment has not yet reflected, which was very odd given history of the eft payments I have been making, I then went back to check the proof of payment, I then realised that I have used an incorrect reference number being *** INSTEAD OF ***, I have been calling homechoice with no luck, and it they all tell me that they will trace the money, I have been sending proof of payments and even NOw