Payment Issue

The service I received was terrible. On January 14th, I made a payment using the Ozow payment option, which was meant to be my final payment since I chose a three-month payment plan. After the payment went through, I realized I had entered the wrong account number by adding an extra digit by mistake. I called to explain the problem, and they asked me to email proof of payment, which I did. However, they did not take any action to correct the issue or update my payment.

I even visited one of their showrooms at Tembisa Mall to ask about it. They helped by sending another email similar to mine to Homechoice, but there was still no update on my payment. When I called to check on the progress, they provided me with another way to reach them through their Collection Department on WhatsApp (+***4). I contacted them and sent all the necessary evidence, and they promised to resolve the issue.

It's now March, and my payment still hasn't been updated. I had to make another payment because this situation is affecting my credit score since I was already behind. When I mention that my credit score is affected, they assure me not to worry and promise to fix it, but it feels like they’re lying!

They don’t seem to care about our issues. Yet, at the end of the month, they prioritize annoying us with calls about overdue payments. Just imagine getting a call early in the morning about a payment you've already made and informed them about the mistake. This is really unfair.

Since I've made an additional payment alongside the one that hasn't been updated, I'm asking them to update my payment records and refund the amount I paid in January. I can't manage four payments for a three-month payment plan.